spa pool operators certificateThis course has been written for the operators of spa pools, and their ancillary facilities. A spa pool is not a small swimming pool, and technically, they operate very differently.

The course covers all the technical and practical operational aspects of a spa pool, as well as the legal responsibilities; design factors, and the best practice advice to be made available to users.

The content complies with the Public Health guidance (formerly Health Protection Agency) given in its publication: “Management of Spa Pools; Controlling the Risk of Infection”.

Assessment is made through a short, multiple choice written test at the end of the course, and a post-course assignment. Course duration:  2 days

This is a specialist 3 day course for people who would like to become a PWTAG accredited Trainer.

bigstock swimming pool at spa 13897751The demands placed upon first-level managers in today’s leisure and fitness industry is extreme and increasing; it is not only right, but it is beneficial to the organisation as a whole, if these aspiring facility managers can gain the knowledge, and put this knowledge into practice in their own workplace.

Employers are concerned that there is a lack of training opportunities after people progress from the first phase of their employment. Examples include a lack of understanding of their legal obligations; the inability to ‘sell’ to customers; poor communication skills leading to poor communication within the facility.

The FRONT LINE MANAGER CERTIFICATE is a very WORK-BASED course and qualification, designed to meet the needs of the industry, and the very specific concerns of employers!

It is a three-module qualification comprising of:-    
PEOPLE MANAGEMENT SKILLS covering Recruitment and Selection; Interviewing Skills; Communication Skills and the Principles of Leadership and Team Working

COMPLYING WITH LEGISLATION covering Managing Legislation; Disability Awareness; Assessing and Managing Risks; Child Protection; Quality Management Systems.

MARKETING AND SALES covering Customer Service; Budgeting and Financial Management; Marketing and Promotions; Sales Techniques.  

Each Unit is delivered over three consecutive days, and in such a way that includes the background to each topic, but also how that topic is introduced into the leisure workplace.

Assessment is made through the production of a satisfactory work-based project, which will include input from the line manager.

Course duration:  9 days,  (in three modules each of three days)